Usually your order will be despatched within 3-4 working days, however as all our items are made-to-order despatch times can vary. For more accurate timings please refer to the detailed product page. Once it has been despatched you will receive an email notification. During holiday periods such as Christmas and similar public holidays despatch times may take slightly longer. 

Free shipping within the UK is via Royal Mail 2nd class. Please allow 3-5 working days for delivery after despatch*

Shipping to other parts of the world is via the Royal Mail International Tracked Service. Shipping times vary depending on region but typically takes between 5-7 business days from despatch*.

Shipping times are only estimates and unfortunately cannot be guaranteed. 

*Coronavirus Update

Due to Covid-19, shipping services may experience disruption and orders may take longer than usual to arrive. We will do our best to get your order made and despatched as quickly as possible, however postal delays are beyond our control and we do apologise if your order takes longer than expected to arrive.

We are based in London, UK. All items, unless otherwise stated will be shipped directly by us from our workshop. 

Yes, we offer free shipping on all orders within the UK! 

For all other countries a nominal shipping fee is applicable. 

As each country is different, buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

Our standard shipping service does not include tracking, however if you have opted for a tracked service, a tracking number will be emailed to you once your order has been shipped.

As our products are personalised and made-to-order we do not accept returns, however if you find you are not satisfied with your purchase please get in touch with us. We want you to have the best experience at Starwood Designs and will do all we can to make you happy! Our friendly support team can be contacted at hello@starwooddesigns.uk

For full details of our Returns Policy please click here

If you have made a mistake with the personalisation details of your order please email us asap at hello@starwooddesigns.uk. If we haven’t started on your order we should be able to make changes. 

If the order has already been processed and personalisation commenced, unfortunately we will not be able to make any adjustments, however please contact us to discuss your options.  

You can cancel your order within 2 hours of purchase by emailing hello@starwooddesigns.uk with your order number and request to cancel. 

If your order has already been processed and production started we cannot accept any cancellation requests.

If you noticed the error and we haven’t shipped your order, email us at hello@starwooddesigns.uk with your order number and the correct address asap!

Our friendly support team is ready & waiting to assist you! Please contact us at hello@starwooddesigns.uk